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What You Need to Know About Our Policies

Access to amerkatoto and use of our platform — including deposits via DANA, OVO, and GoPay — is subject to the terms set out here. Availability depends on local law and is only extended to eligible regions where permitted.

Account Terms ApplyIndonesia Eligible RegionsDANA, OVO, GoPay ContextData Handled With CareContact Us to Request Changes
amerkatoto What You Need to Know About Our Policies
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about our terms, need to request a data correction, or want to understand how a specific policy applies to your account, we have direct contact paths available. Raise any legal or policy concern through the channels below and we will route it to the right team.

Live Chat Support Reach our support team directly through the live chat window in your account. Policy questions about terms, account access, or wallet conditions are handled here.
Email Policy Requests Send written requests for data corrections, account reviews, or formal policy queries to our support email address listed in your account settings panel.
Account Help Centre Browse the Help Centre for answers on specific clauses — from OVO withdrawal conditions to account suspension terms — without waiting for a live agent.
HOW WE HANDLE THIS

Our Approach to Data, Security and Your Rights

We handle your account and personal data with clear internal rules — not vague promises. Here is how we approach the four areas that matter most when you are using a platform like ours.

Data Handling

We collect only what is needed to run your account and process transactions via DANA, OVO, or GoPay. Your data is not sold to third parties for marketing purposes.

Cookie and Session Policy

We use session cookies to keep you logged in across mobile and browser. You can clear these at any time from your device settings without losing your account.

Account Security Practices

Account access uses OTP verification tied to your registered number. If you suspect unauthorised access, contact live chat immediately and we will lock the account while we review.

Data Retention and Deletion

We retain transaction records for the period required by our operating terms. You may request a data summary or deletion through our support email; we aim to respond within a reasonable period.

Common Questions About Our Terms and Rights

These are the questions we see most often from people checking their rights, understanding our policies, or working out what applies to their account in Indonesia.

Yes. Any transaction through GoPay, OVO, or DANA is covered by our terms. Payment method does not change your obligations or rights under the policy.

You can request a data summary by contacting us through the support email in your account settings. We will confirm receipt and respond within a reasonable period.

We retain records for the period our terms require after closure. You may request deletion of non-essential data; some transaction records are held as required by our operating conditions.

We aim to notify you at your registered contact before major changes take effect. Continuing to use the platform after that date means you accept the updated terms.

Access depends on local law and is available only in eligible regions where permitted. We do not extend service where local law does not allow it.

Raise a formal dispute through live chat or our support email. We will assign it to the relevant team and provide a written response outlining what happened and why.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.