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How amerkatoto Handles Your Personal Data

Your account data, payment details, and device activity are handled with care at amerkatoto. This page explains what we collect, why we collect it, and what rights you have over the information you share with us — including when you use DANA, OVO, or…

Account data protectedDANA, OVO, GoPay payment privacyYour data rights explainedNo unnecessary data sharingContact us to request changes
amerkatoto How amerkatoto Handles Your Personal Data
HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We use technical and organisational measures to protect your account and the data attached to it. Access to your personal information inside our systems is restricted to authorised personnel only. Here is a clear breakdown of the four areas that matter most to you as an account holder.

Cookies and Tracking

We use session cookies to keep you logged in across your phone and browser. Analytics cookies help us understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Payment Data Retention

Transaction records tied to DANA, OVO, and GoPay deposits are kept for the period required by applicable financial regulations. We do not store full wallet credentials — only the reference data needed to match your transaction.

Account Security Measures

Your account is protected by password hashing and OTP verification on login. If we detect unusual session activity — a new device or unfamiliar IP — we may prompt you to re-verify before granting access.

Your Right to Request Changes

You can ask us to access, correct, or delete your personal data at any time. Submit your request through live chat or email support. We aim to respond within a reasonable timeframe and will verify your identity first.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to know what data we hold, ask us to correct it, or request that we delete your account information, our support team is the right place to start. You can reach us through the channels below. When you get in touch, have your registered account email ready so we can verify your identity before making any changes.

Live Chat Open the chat widget inside your account dashboard. Describe your data request clearly, and our team will respond and verify your identity before proceeding.
Email Support Send your privacy request to our support email address. Include your registered email and the specific action you need — access, correction, or deletion.
Account Help Centre Head to the Help section inside your account for self-service options, including how to update contact details linked to your DANA, OVO, or GoPay wallet.

Common Questions About Your Privacy

These are the questions we hear most from account holders about how their data is collected, stored, and managed on amerkatoto. If your question is not covered here, our support team can help directly.

We collect your name, email address, contact number, and any details you provide at registration. Device data and session logs are also recorded to secure your account.

We share payment reference data only with the relevant e-wallet provider to process your transaction. We do not sell your payment information to advertisers or unrelated third parties.

We retain your data for the period required by applicable law after account closure. Once that obligation lapses, we delete or anonymise your personal records from our active systems.

Yes. Contact us via live chat or email with your registered account email address. We will verify your identity, then provide a summary of the personal data we hold on your account.

Submit a deletion request through live chat or email support. Include your registered email. After identity verification, we will process the request subject to any legal retention obligations that may apply.

We use session and analytics cookies. Session cookies are necessary for login continuity on mobile and desktop. Analytics cookies can be managed or disabled through your browser's cookie settings.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.